Privacy Policy

1. Who We Are

Business Name: Surrey Hot Tub Hire
Address: Little Park Farm, Beech Hill Rd, Mortimer Common, Berkshire, RG7 2AR
Email: surreyhottubhire@gmail.com
Telephone: 07592 555064 / 07441 398109

We provide hot tub hire, gazebo hire, and related accessories throughout Surrey, Berkshire, London, and surrounding areas.

2. Information We Collect

We may collect the following types of personal data when you interact with our website or contact us:

  • Personal identification details – such as your name, email address, phone number, and delivery address.

  • Booking and payment details – when you make an enquiry or place a booking through our website or by phone.

  • Technical information – including your IP address, browser type, and usage data (collected through cookies and analytics tools).

  • Communication data – including messages or feedback you send to us via our contact forms or email.

3. How We Use Your Information

We use your data for purposes such as:

  • Processing and managing your hot tub hire bookings.

  • Responding to your messages, enquiries, or service requests.

  • Sending booking confirmations, invoices, and updates.

  • Improving our website and customer experience.

  • Complying with legal and tax obligations.

  • Sending occasional marketing messages (only if you have opted in).

4. Sharing Your Information

We respect your privacy and do not sell your personal data.
We may share limited data only with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., PayPal) to securely handle transactions.

  • Website and booking system provider (Kool Booking Systems) for website functionality and customer management.

  • Delivery and installation staff for fulfilling your hire order.

All partners comply with GDPR and are required to protect your information.

5. Cookies and Website Tracking

Our website uses cookies to improve user experience and analyse website traffic.
Cookies help us remember preferences and understand how visitors use our site.

You can manage or disable cookies in your browser settings.
For more details, see our Cookie Policy.

6. Data Retention

We only keep your data for as long as necessary for the purposes it was collected — typically up to 6 years for booking, accounting, and legal compliance.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal information (“right to be forgotten”).

  • Object to or restrict certain types of data processing.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please email us at surreyhottubhire@gmail.com.

8. Data Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, alteration, or misuse.

9. External Links

Our website may include links to third-party sites (e.g., Facebook, Twitter, PayPal). We are not responsible for their privacy practices, so please review their policies separately.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 surreyhottubhire@gmail.com
📞 07592 555064 / 07441 398109